Policy & FAQs
Shopping Information
Should the merchandise ordered be in stock, shipment will occur within 1 days of the order. Should the goods require manufacture, shipment will occur within 3 to 14 days of the order. Costs of shipment are presented to you before you finalise the order.
Orders of over R1,500.00 qualify for free shipping to major centers. If an order is below R1,500.00 the cost of shipment is presented to you before you finalise the order.
Should the goods require manufacture, shipment will occur within 3 to 14 days of the order.
Your Receipt will be Emailed to your registered email address.
Miss Lyn offers a wide range of high-quality bed and bathroom products, including bed linen, towels, bed basics, amenities, and accessories for home and hospitality usage.
Yes, Miss Lyn offers gift vouchers, which can be purchased through their website. These can be redeemed online or in-store
Pricing Policy
Except where noted otherwise, the list price displayed for products on our website represents the full retail price listed on the product itself, either including or excluding Value Added Taxation as indicated.
With respect to items sold by Miss Lyn, we cannot confirm the price of an item until you order. Despite our best efforts, a small number of the items in our catalogue may be incorrectly priced. If an item’s correct price is higher than our stated price, we will, at our discretion, either contact you for instructions before shipping or cancel your order and notify you of such cancellation. Should the items price be lower, we will refund the difference.
Email Information
Miss Lyn does not send unsolicited emails. Our monthly newsletter is sent only to email addresses that have been given to us through this website, or given to us directly by our customers. In order to prevent us from sending unsolicited emails, we include an unsubscribe link at the bottom of our emails. If the unsubscribe link is clicked, the email address will be automatically removed from our database.
We will only send you the system emails for purchase and account related emails.
You can register for our news letter below.
You can contact Miss Lyn via phone at 021 447 3419, email us at [email protected] or visit one of their store locations. Detailed contact information for each store is available on our contact page.
HEY YOU, SIGN UP AND CONNECT TO MISS LYN!
Will be used in accordance with our Privacy Policy
Payment Information
Exchange & Refund Policy
All exchanges and refunds as outlined below will only be processed if the all of the following conditions are satisfied:
You dispatch the returning merchandise to us within seven days of receipt of delivery,
The merchandise is unused and unwashed,
The original undamaged packaging is returned,
You provide us with your invoice number and proof of you date of delivery, and,
You notify us immediately of your intention to exchange or refund the merchandise by email or telephone.
Defective Merchandise
In the event that the merchandise you receive from us is defective, we can replace, repair or refund the defective item at your discretion. No exchange will be processed if the merchandise was damaged by you on receipt of the merchandise (e.g. cigarette burns, tears etc), or if it has been washed or used. We will pay for the cost of return delivery taking the same form in which the merchandise was originally dispatched to you (e.g. door-to-door, postage etc).
Refund Policy
Should you not be satisfied with your online purchase, or if it was not as you expected (i.e. it was purchased sight unseen through this website), you may return the merchandise for a full refund. No exchange will be processed if the merchandise was damaged by you on receipt of the merchandise (e.g. cigarette burns, tears etc), or if it has been washed or used. You will be responsible for all costs of delivery to us.
This refund policy only applies to online purchases through this website and does not apply to instore sales. In these cases, please refer to your sales invoice for terms and conditions.
Please contact us as soon as possible. Here
Hospitality
Yes, Miss Lyn provides a range of products tailored for the hospitality sector, including bed linen and amenities designed to meet industry standards.
Miss Lyn offers premium guest amenities such as disposable slippers, hotel soap packs, liquid fresh lotion/soap/shampoo/conditioner, room & linen mist, room diffusers, and sundry items like shower caps and vanity kits.
Yes, Miss Lyn provides bulk purchasing options for various hotel amenities, including soap packs and other guest supplies. For a quotes, please email us at [email protected].
Yes, our linens are durable and high quality, making them ideal for hotels, guest houses, and lodges.
Yes, we offer bulk pricing and tailored packages for hospitality clients. Contact us for a custom quote.
Yes, our team can guide you through the best options for your needs, from bedding to amenities.
Turnaround is typically 5–14 working days depending on volume and product type. Lead times will be confirmed when quoting.
Yes, we can arrange delivery to one or multiple sites across South Africa. Door-to-door courier options are available.
Yes, we can set up recurring orders and delivery schedules to ensure consistent supply of essentials.
Absolutely. You can place an order directly through our website or contact us for bulk arrangements.
We offer disposable slippers, shampoo, conditioner, room sprays, linen mists, and more — perfect for elevating your guest experience.
Yes, absolutely. For bulk orders please feel free to email us at [email protected].
HEY YOU, SIGN UP AND CONNECT TO MISS LYN!
Will be used in accordance with our Privacy Policy
Linen
Miss Lyn manufactures bed linen in various thread counts, including 200, 400, and 600 thread count options, all made from 100% cotton percale. From time to time we have other thread counts in limited edition.
Proper care includes following washing instructions provided with the product, avoiding harsh detergents, and ensuring thorough drying. Detailed care instructions can be found on our blog post: “How to Care for Your Linen Bedding to Ensure Long-lasting Comfort.“
Percale is a plain weave that feels crisp and cool, while sateen is a satin weave that feels smooth and silky.
All natural cotton sheets may shrink slightly after the first wash. To minimise this, follow the care instructions carefully. We do build a shrink allowance at cutting to allow for first wash shrink. Always avoid washing above 40 degrees to avoid excessive shrinking.
A 200–400 thread count is ideal for comfort and breathability. For body with comfort, 600 thread count is ideal.
Yes, most of our linen is made from 100% cotton, offering softness, durability, and natural breathability. We also stock cotton rich linen that is easy to iron for guest houses.
Check the dimensions of your mattress. We offer fitted sheets in standard South African bed sizes, with options for extra depth.
Yes, we offer options for extra-length and extra-depth in selected styles. Please refer to the individual product specifications.
Some sets include pillowcases, while others are sold separately. Please read the individual product description to confirm.
With proper care, quality bed linen can last 2–3 years. Replace when you notice thinning fabric or loss of softness.
While our cotton sheets are not chemically pre-shrunk, they are designed to fit after a small amount of natural shrinkage.
GSM (grams per square metre) varies by product. Please refer to each item’s specs for detailed info.
Yes, with proper care and by avoiding harsh bleach, our white linens maintain their brightness.
Yes, but use a low heat setting to protect the cotton fibres and avoid excessive shrinkage.
We do not currently offer custom sizes, but many of our items come in a variety of standard and XL sizing.
Homeware
Miss Lyn provides a range of home accessories, including blankets, cushions, embroidery quilts, handwoven rugs, gowns, kikoys, and throws.
Yes, Miss Lyn offers products tailored for different seasons, such as warm ribbed blankets for winter and pool towels for summer.
Foutas are versatile, high-quality cotton throws that can be used as stylish home accessories, beach towels, or wraps. Miss Lyn offers a range of foutas in various designs
HEY YOU, SIGN UP AND CONNECT TO MISS LYN!
Will be used in accordance with our Privacy Policy
General Questions
Miss Lyn has multiple store locations, including the Lansdowne Factory Outlet, Woodstock, Sea Point, Cape Quarter, Tyger Valley Centre, and Somerset West. Operating hours vary by location and are detailed on our contact page.
Most products are proudly made in South Africa by our dedicated team based in Cape Town.