Refunds & Exchanges
We can refund items within 7 days of purchase. Thereafter we will exchange items up to 30 days of purchase. We reserve the right not to refund or exchange where:
1. The invoice is not presented,
2. Items have been used or washed,
3. Packaging is damaged or missing,
4. The item was sold as reject or end or range,
5. The item is disposable in nature,
6. Items cannot be resold for hygienic purposes, or
7. Items were ordered or specially manufactured.
The Consumer Protection Act (CPA) only deals with defective merchandise. Change of heart returns are governed by common law and are subject to our conditions above. During the exchange period, should you not want any other items, a credit note valid for 3 years will be issued.
Defects
Defective items may be exchanged, refunded or repaired at your discretion for a period of 6 months from purchase, in accordance with the Consumer Protection Act (CPA):
1. We reserve the right to inspect items at our factory before authorising the remedy.
2. The defect should not have been caused by misuse, negligence or damage of the buyer (including sun damage and the use of bleach).
3. Items sold as a reject or disposable are excluded from this policy.
4. The invoice must be presented.
5. No provision of the CPA must exclude this transaction from qualifying.
In addition to the above applying to purchases through our website or those delivered to you, the following also applies.
Should you return non defective merchandise that were delivered to you free of charge then you will be liable to a 10% handling fee on any items returned for a refund.
The customer will be responsible for the cost of returning merchandise to us. Should you require us to arrange collection, a delivery fee of 10% of the value of the merchandise returned with a minimum of R250 will be charged.
Should the packaging not be returned in resaleable condition then a repackaging fee of 5% of the value of the mechandise will be charged.
In the case of the return of defective goods that meet the criteria, the delivery, handling and repackaging fees will not apply if the goods are found to be defective.
Should the merchandise returned not qualify for a refund or exchange then return or exchange will be denied and the customer will be responsible for collecting the returned merchandise from us at their cost.
Welcome to Miss Lyn. Miss Lyn and its affiliates provide their services to you subject to the following conditions. If you visit or shop at Miss Lyn, you accept these conditions. Please read them carefully. In addition, when you use any current or future Miss Lyn service or visit or purchase from any business affiliated with Miss Lyn, whether or not included in the Miss Lyn website, you also will be subject to the guidelines and conditions applicable to such service or business. If these conditions are inconsistent with such guidelines and conditions, such guidelines and conditions will control.
1. Detailed description of goods and/or services
Miss Lyn cc is a business in the textile industry that manufactures, imports and retails textile home products.
2. Delivery policy
Subject to availability and receipt of payment, requests will be processed within 5 days and delivery confirmed by way of an email containing a tracking number and courier. Delivery fees are presented before payment on the checkout page.
3. Export restriction
The offering on this website is available to South African clients only.
4. Customer Privacy policy
Miss Lyn cc shall take all reasonable steps to protect the personal information of users. For the purpose of this clause, “personal information” shall be defined as detailed in the Promotion of Access to Information Act 2 of 2000 (PAIA). The PAIA may be downloaded from: http://www.lawsofsouthafrica.up.ac.za/index.php/current-legislation.
5. Payment options accepted
Payment may be made via Visa, MasterCard, Diners or American Express Cards or by bank transfer into the Miss Lyn cc bank account, the details of which will be provided on request.
6. Card acquiring and security
Card transactions will be acquired for Miss Lyn cc via PayGate (Pty) Ltd who are the approved payment gateway for all South African Acquiring Banks. DPO PayGate uses the strictest form of encryption, namely Secure Socket Layer 3 (SSL3) and no Card details are stored on the website. Users may go to www.paygate.co.za to view their security certificate and security policy.
7. Customer details separate from card details
Customer details will be stored by Miss Lyn cc separately from card details which are entered by the client on DPO PayGate’s secure site. For more detail on DPO PayGate refer to www.paygate.co.za.
8. Merchant Outlet country and transaction currency
The merchant outlet country at the time of presenting payment options to the cardholder is South Africa. Transaction currency is South African Rand (ZAR).
9. Responsibility
Miss Lyn takes responsibility for all aspects relating to the transaction including sale of goods and services sold on this website, customer service and support, dispute resolution and delivery of goods.
10. Country of domicile
This website is governed by the laws of South Africa and Miss Lyn cc chooses as its domicilium citandi et executandi for all purposes under this agreement, whether in respect of court process, notice, or other documents or communication of whatsoever nature: 71 Sir Lowry Road, Woodstock, Cape Town, South Africa, 7925.
11. Variation
Miss Lyn cc may, in its sole discretion, change this agreement or any part thereof at any time without notice.
12. Company information
This website is run by Miss Lyn close corporation based in South Africa trading as Miss Lyn and with registration number 1996/040494/23.
13. Miss Lyn cc contact details
Company Physical Address: 71 Sir Lowry Road, Woodstock, Cape Town, South Africa, 7925
Email: info@misslyn.co.za
Telephone: 021 447 3419
Electronic Communications
When you visit Miss Lyn or send e-mails to us, you are communicating with us electronically. You consent to receive communications from us electronically. We will communicate with you by e-mail or by posting notices on this site. You agree that all agreements, notices, disclosures and other communications that we provide to you electronically satisfy any legal requirement that such communications be in writing.
Copyright
All content included on this site, such as text, graphics, logos, button icons, images, audio clips, digital downloads, data compilations, and software, is the property of Miss Lyn or its content suppliers and protected by South African and international copyright laws. The compilation of all content on this site is the exclusive property of Miss Lyn and protected by South African and international copyright laws. All software used on this site is the property of Miss Lyn or its software suppliers and protected by South African and international copyright laws.
Trademarks
This website, Miss Lyn, and other Miss Lyn graphics, logos, page headers, button icons, scripts, and service names are trademarks, registered trademarks or trade dress of Miss Lyn cc. or its affiliates in South Africa and/or other countries. Miss Lyn’s trademarks and trade dress may not be used in connection with any product or service that is not Miss Lyn’s, in any manner that is likely to cause confusion among customers or in any manner that disparages or discredits Miss Lyn. All other trademarks not owned by Miss Lyn or its affiliates that appear on this site are the property of their respective owners, who may or may not be affiliated with, connected to, or sponsored by Miss Lyn or its affiliates.
License and Site Access
Miss Lyn grants you a limited license to access and make personal use of this site and not to download (other than page caching) or modify it, or any portion of it, except with express written consent of Miss Lyn. This license does not include any resale or commercial use of this site or its contents; any collection and use of any product listings, descriptions, or prices; any derivative use of this site or its contents; any downloading or copying of account information for the benefit of another merchant; or any use of data mining, robots, or similar data gathering and extraction tools. This site or any portion of this site may not be reproduced, duplicated, copied, sold, resold, visited, or otherwise exploited for any commercial purpose without express written consent of Miss Lyn. You may not frame or utilize framing techniques to enclose any trademark, logo, or other proprietary information (including images, text, page layout, or form) of Miss Lyn and our affiliates without express written consent. You may not use any meta tags or any other “hidden text” utilizing Miss Lyn’s name or trademarks without the express written consent of Miss Lyn. Any unauthorized use terminates the permission or license granted by Miss Lyn. You are granted a limited, revocable, and nonexclusive right to create a hyperlink to the home page of Miss Lyn so long as the link does not portray Miss Lyn, its affiliates, or their products or services in a false, misleading, derogatory, or otherwise offensive matter. You may not use any Miss Lyn logo or other proprietary graphic or trademark as part of the link without express written permission.
If you use this site, you are responsible for maintaining the confidentiality of your account and password and for restricting access to your computer, and you agree to accept responsibility for all activities that occur under your account or password. Miss Lyn does sell products for children, but it sells them to adults, who can purchase with a credit card. If you are under 18, you may use Miss Lyn only with involvement of a parent or guardian. Miss Lyn and its affiliates reserve the right to refuse service, terminate accounts, remove or edit content, or cancel orders in their sole discretion.
Your Account
If you use this site, you are responsible for maintaining the confidentiality of your account and password and for restricting access to your computer, and you agree to accept responsibility for all activities that occur under your account or password. Miss Lyn does sell products for children, but it sells them to adults, who can purchase with a credit card. If you are under 18, you may use Miss Lyn only with involvement of a parent or guardian. Miss Lyn and its affiliates reserve the right to refuse service, terminate accounts, remove or edit content, or cancel orders in their sole discretion.
Reviews, Comments, Communications and Other Content
Visitors may post reviews, comments, and other content; send e-cards and other communications; and submit suggestions, ideas, comments, questions, or other information, so long as the content is not illegal, obscene, threatening, defamatory, invasive of privacy, infringing of intellectual property rights, or otherwise injurious to third parties or objectionable and does not consist of or contain software viruses, political campaigning, commercial solicitation, chain letters, mass mailings, or any form of “spam.” You may not use a false e-mail address, impersonate any person or entity, or otherwise mislead as to the origin of a card or other content. Miss Lyn reserves the right (but not the obligation) to remove or edit such content, but does not regularly review posted content.
If you do post content or submit material, and unless we indicate otherwise, you grant Miss Lyn and its affiliates a nonexclusive, royalty-free, perpetual, irrevocable, and fully sub licensable right to use, reproduce, modify, adapt, publish, translate, create derivative works from, distribute, and display such content throughout the world in any media. You grant Miss Lyn and its affiliates and sub licensees the right to use the name that you submit in connection with such content, if they choose. You represent and warrant that you own or otherwise control all of the rights to the content that you post; that the content is accurate; that use of the content you supply does not violate this policy and will not cause injury to any person or entity; and that you will indemnify Miss Lyn or its affiliates for all claims resulting from content you supply. Miss Lyn has the right but not the obligation to monitor and edit or remove any activity or content. Miss Lyn takes no responsibility and assumes no liability for any content posted by you or any third party.
Risk of Loss
All items purchased from Miss Lyn are made pursuant to a shipment contract. This means that the risk of loss and title for such items pass to you upon our delivery to the carrier.
Product Descriptions
Miss Lyn and its affiliates attempt to be as accurate as possible. However, Miss Lyn does not warrant that product descriptions or other content of this site is accurate, complete, reliable, current, or error-free. If a product offered by Miss Lyn itself is not as described, your sole remedy is to return it in unused condition.
Children
Miss Lyn does not sell products for purchase by children. We sell children’s products for purchase by adults. If you are under 18, you may use
Other Business
Parties other than Miss Lyn and its subsidiaries operate stores, provide services, or sell product lines on this site. In addition, we provide links to the sites of affiliated companies and certain other businesses. We are not responsible for examining or evaluating, and we do not warrant the offerings of, any of these businesses or individuals or the content of their Web sites. Miss Lyn does not assume any responsibility or liability for the actions, product, and content of all these and any other third parties. You should carefully review their privacy statements and other conditions of use.
Disclaimer of Warrenties and Limitation of Liability
THIS SITE IS PROVIDED BY MISS LYN ON AN “AS IS” AND “AS AVAILABLE” BASIS. MISS LYN MAKES NO REPRESENTATIONS OR WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, AS TO THE OPERATION OF THIS SITE OR THE INFORMATION, CONTENT, MATERIALS, OR PRODUCTS INCLUDED ON THIS SITE. YOU EXPRESSLY AGREE THAT YOUR USE OF THIS SITE IS AT YOUR SOLE RISK.
TO THE FULL EXTENT PERMISSIBLE BY APPLICABLE LAW, MISS LYN DISCLAIMS ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. MISS LYN DOES NOT WARRANT THAT THIS SITE, ITS SERVERS, OR E-MAIL SENT FROM MISS LYN ARE FREE OF VIRUSES OR OTHER HARMFUL COMPONENTS. MISS LYN WILL NOT BE LIABLE FOR ANY DAMAGES OF ANY KIND ARISING FROM THE USE OF THIS SITE, INCLUDING, BUT NOT LIMITED TO DIRECT, INDIRECT, INCIDENTAL, PUNITIVE, AND CONSEQUENTIAL DAMAGES.
Applicable Law
By visiting Miss Lyn, you agree that the South African law, without regard to principles of conflict of laws, will govern these Conditions of Use and any dispute of any sort that might arise between you and Miss Lyn or its affiliates.
Disputes
Any dispute relating in any way to your visit to Miss Lyn or to products you purchase through Miss Lyn shall be submitted to confidential arbitration by law, , except that, to the extent you have in any manner violated or threatened to violate Miss Lyn’s intellectual property rights, Miss Lyn may seek injunctive or other appropriate relief in any court within South Africa, and you consent to exclusive jurisdiction and venue in such courts. The arbitrator’s award shall be binding and may be entered as a judgment in any court of competent jurisdiction. To the fullest extent permitted by applicable law, no arbitration under this Agreement shall be joined to an arbitration involving any other party subject to this Agreement.
Site Policies, Modification and Severability
Please review any other policies posted on this site. These policies also govern your visit to Miss Lyn. We reserve the right to make changes to our site, policies, and these Conditions of Use at any time. If any of these conditions shall be deemed invalid, void, or for any reason unenforceable, that condition shall be deemed severable and shall not affect the validity and enforceability of any remaining condition.